Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Nasty Closet Lashes. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy outlined below:

Eligibility

To be eligible for a return and refund, please ensure that:

• The item is in its original condition, unused, and in its original packaging.
• The return is requested within the specified time frame (see "Return Time Frame" section below).
• The item is not listed as a non-returnable or final sale item.

Return Time Frame

You must initiate a return request within 14 days from the date of delivery. Any requests made after this time frame may not be accepted.

Return Process

To initiate a return, please follow these steps:

• Contact our customer service team via email or phone to inform them about your intention to return the item.
• Pack the item securely in its original packaging, ensuring that it is protected during transit.
• Include a copy of the original invoice or proof of purchase in the return package.
• Ship the package back to the address provided by our customer service team.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure that the return reaches us safely.

Refund Process

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount may exclude any original shipping charges unless the return is due to our error.

Non-Returnable Items

For hygiene reasons, certain items are non-returnable, including opened or used lashes, lash glue, or any other product that cannot be resold.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly provide a replacement or refund for such items.

Customer Support

If you have any questions or need further assistance regarding returns and refunds, please contact our customer service team. We are here to help and provide you with a satisfactory resolution.

Please note that this returns and refunds policy applies only to purchases made directly from the Nasty Closet Lashes website. If you purchased our products from a third-party retailer, please refer to their respective return and refund policies.

Last updated: 5/21/2023

If you have any questions or concerns about this returns and refunds policy, please contact us using the information provided in the "Contact Us" section of our website.